Quality & Non Delivery Complaints
Quality Issues
Our Network comprises of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by our network of suppliers.
Quality complaints must be received within 2 weeks of delivery. A quality complaint is anything to do with an order that was delivered including but not limited to poor quality, missing items, wrong items, and value of items and so on.
Please ensure that when submitting your concerns to quality@petalsnetwork.com that you upload a photograph of the bouquet, arrangement or gift basket that you were dissatisfied with.
Non Delivery Complaints
Floristworks and Network Members will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs.
- Recipient refuses to accept delivery of the gift.
- Address provided is incorrect.
- Occupants are not at the location and do not respond to the "not at home" card left by our courier.
If one of these instances occurs, we may judge that the delivery has been made. All non-delivery enquiries should be referred to Petals Network within one month of delivery. Complaints received after this time frame will be considered on an individual basis, however after this time there is no guarantee of compensation. Please forward your concerns to quality@petalsnetwork.com |
